Terms & Conditions

BASIC INFORMATION ABOUT THE SELLER

Name: H.O.P.S. production trade, owner Petra Horvat Sudar

Short name: H.O.P.S.

Headquarters: Đorđićeva Street 6, HR10000 Zagreb

Office address: Đorđićeva ulica 6, HR10000 Zagreb

H.O.P.S. production trade, registered in the Trade Register under registration number 30209 in the City Office for Economy, Environmental Sustainability and Strategic Planning, Sector for Economy, Entrepreneurship, Tourism and Investments, Department for Economic Activities and Labor Zagreb

Business bank and giro account number IBAN: HR42236000011102616656 Zagrebačka Banka d.d. Zagreb Croatia

OIB: 88780305367

MBO: 97309079

Owner: Petra Horvat Sudar

Phone number: +385 98 229 399

Email address: info@petrasatelier.com

The consumer, in the capacity of buyer, signs a sales contract with H.O.P.S. production business, owner: Petra Horvat Sudar, Đorđićeva ulica 6, HR10000 Zagreb, in the capacity of Seller.

Legal entities as customers are subject to the Law on Obligatory Relations and the Law on Electronic Commerce and are not subject to the Law on Consumer Protection. These General Business Terms and Conditions apply to legal entities in the part related to price and payment method, main product features, contract conclusion procedure, description of delivery method and delivery costs, general information, disclaimer, guarantee and service conditions, loyalty program and the moment of concluding the contract. The seller can, according to his choice, provide the legal entity with the rights that the buyer who is a consumer has in each specific case.

A user is a person who uses the website www.petrasatelier.com, as well as every customer and visitor of the website www.petrasatelier.com.

The conclusion of sales contracts via the website www.petrasatelier.com is regulated in accordance with legal provisions considering in particular the principles and provisions of European Union directives. The conclusion of a contract through the website www.petrasatelier.com represents the conclusion of a contract at a distance.

These General Terms and Conditions of Business are also a pre-contractual notification and refer to the conclusion of a sales contract if the buyer is a consumer, i.e. any natural person who enters into a legal transaction or operates on the market outside of his trade, business, craft or professional activity, and if the contract is concluded between a trader and consumer within the framework of an organized system of sales or service provision without the simultaneous physical presence of the merchant and the consumer in one place, whereby one or more means of remote communication are exclusively used until the moment of concluding the contract and for the conclusion of the contract.

Means of remote communication are all means that can be used to conclude a contract at a distance without the simultaneous physical presence of the trader and the consumer, such as the Internet and electronic mail.

The contract is concluded when the seller accepts the buyer’s offer, and everything listed on the website www.petrasatelier.com represents an invitation to make an offer. The seller can terminate the purchase agreement if the buyer does not pay the purchase price and is not obliged to deliver the product by the time of receipt of the purchase price. If the seller refuses to receive the product, the seller will not repeat the delivery, unless otherwise agreed.

An integral part of these General Terms and Conditions of Business are also the General Terms and Conditions for the Protection of Personal Data.

The official language for concluding sales contracts is Croatian.

MAIN FEATURES OF THE PRODUCT

The customer learns about the main features of the product on the website www.petrasatelier.com.

Information and photos about products on www.petrasatelier.com are taken from various materials, brochures, or internal instructions, i.e. those materials edited by the manufacturer. H.O.P.S. reserves the right to change information, including product prices and promotional offers on the site without prior notice.

Along with the product image, there is a description of the product’s main features and its price. The prices are listed without VAT because the Seller is exempt from VAT based on Article 90, Paragraph 2 of the VAT Act.

Prices, terms of payment and promotional offers are valid only at the time of order and/or payment.

CONTRACT CONCLUSION PROCEDURE

Purchases are made on the website of H.O.P.S., www.petrasatelier.com, by filling out the form provided for it. When filling out the form, the buyer is obliged to enter all the information requested from him. When sending an order, a customer account is also created. The purchase can be made with the customer’s confirmation that he has previously read and understood the General Terms and Conditions and that he has agreed to them and that he is aware that this is an order with an obligation to pay. Shopping is possible 24 hours a day, 7 days a week. H.O.P.S. is not responsible for the costs of using computer equipment and telecommunication services required to access the service. The customer will be notified by e-mail about the confirmation of the order and the shipment of the package.

If H.O.P.S. is unable to deliver any of the ordered products for any reason, an employee of H.O.P.S. will contact the customer by phone or e-mail. for the purpose of agreeing on the delivery of a replacement product or possible cancellation of the ordered product.

The purchase of products and/or services in the name and on behalf of minors or persons deprived of legal capacity (partially or completely) can only be requested by their legal representatives.

The purchase is made by ordering the available products, which the customer chooses based on the photo and basic description. The photos are illustrative in nature and do not always have to match the available products in all details. The purchase is made in a few simple steps in the comfort of the customer’s home, from anywhere in the world.

  1. Product search is possible according to different criteria. By entering a specific term in “Search for products”, products related to the given term will appear. The customer can choose a specific product that he is interested in and read the available product description so that he can independently decide whether the product suits his needs. The customer chooses products from the H.O.P.S. product catalog. which is arranged according to product types.
  2. Product orders are made electronically. By clicking the “Add to cart” icon, the selected product is added to the cart. By placing the product in the shopping cart, the product is not reserved, ordered, or purchased. The customer can continue adding products by clicking “Continue shopping” or review the cart by clicking “View cart” or complete the product selection process by clicking “Finish shopping”. When the customer finishes the product selection process by clicking “Finish shopping”, he will be redirected to the page where he chooses the payment method, the delivery method, enters the code if he has a coupon or gift certificate, makes additional notes if he has them and ticks the appropriate box if he wants an R1 account. It is not possible to continue the purchase without checking the box “I agree with the General Terms and Conditions”, by checking which the customer confirms that he has read and understood these General Terms and Conditions, and that he agrees with them by checking the box “I am aware that the order includes an obligation to pay”. By clicking on “change the contents of the basket”, the customer can change the contents of the basket. If the customer agrees with the purchase of the products in the cart, he can click on the “Pay” icon. After the customer clicks on the “Pay” icon to complete the order, the seller will send the General Terms and Conditions to the customer’s e-mail address together with the order confirmation and the order number confirming that the customer’s order has been received and is being processed.
  3. The seller will send the buyer to his e-mail address a confirmation of the concluded sales contract together with a confirmation that the package has been sent.
  4. After the buyer receives the package at his home address, he is obliged to inform the seller about the receipt of the package by e-mail to the address info@petrasatelier.com.
  5. If the buyer has not received the purchase confirmation by e-mail within 24 hours or it is not possible to access the service in the manner specified in the e-mail, he is obliged to contact the seller at the e-mail address info@petrasatelier.com or at the phone number +385 98 229 399 from Monday to Friday from 11:00 a.m. to 6:00 p.m.
  6. If H.O.P.S. is unable to deliver any of the ordered products for any reason, an employee of H.O.P.S. will contact the customer by phone or e-mail. for the purpose of agreeing on the delivery of a replacement product or possible cancellation of the ordered product
  7. In case of problems or ambiguities during the order, the customer can contact H.O.P.S. to the e-mail address info@petrasatelier.com or to the phone number +385 98 229 399 from Monday to Friday from 11:00 a.m. to 6:00 p.m.
  8. The customer undertakes to pay for the ordered services using one of the following payment methods:
    • Payment to the account – a proforma invoice is sent to the e-mail address specified in the order with all the information necessary for the payment, including the account number to which the customer should pay the amount of the order. The customer can make a payment using internet banking or by paying at a bank branch, post office, FINI, etc. After receiving the customer’s payment, the ordered items are sent to the address specified in the order.
    • Maestro, MasterCard, Visa, Visa Inspire, Diners, Premium Visa, or Discover cards
    • Digital wallet Paycek electrocoin – payment with cryptocurrency

If you have chosen to pay with a credit card or digital wallet, on the secure WSPay page, select the type of credit card or digital wallet with which you are paying and enter the owner’s information and other necessary information.

The sales contract is concluded at the moment of acceptance of the buyer’s offer, and the product will be shipped within 3 working days upon receipt of the buyer’s payment. The agreed price includes all taxes and duties and is expressed in euros. The customer must request an R1 account when completing the order, subsequent requests for an R1 account will not be accepted.

If the payment is made by bank transfer (virman or internet banking), the customer is obliged to use the following information for payment:

Payer: buyer’s name and surname, residential address
Recipient: H.O.P.S. Mihovilovići 21a, HR21231 Klis
IBAN: HR42236000011102616656
Payment model: 00
Reference number: ….

DESCRIPTION OF PRODUCT DELIVERY METHODS

The order of H.O.P.S. ships within 3 working days (Saturdays, Sundays and holidays are excluded) from the transfer of the purchase price to the H.O.P.S. account. Product delivery is made via GLS courier service, Overseas courier service or Hrvatska pošta d.d.

You can see the delivery schedule to the islands here.

H.O.P.S. checks the correctness of the ordered product before each product delivery.

SHIPPING COSTS

Delivery is charged within the Republic of Croatia at a price of EUR 8.00.

Delivery is charged for all orders outside the Republic of Croatia at a price of EUR 18.00.

Buyers are obliged to pick up the shipment and inspect it in front of the delivery person, all in order to avoid subsequent complaints due to the possibility of damage to the shipment during delivery.

If H.O.P.S. is not able to deliver the ordered product, it will inform the customer about this. The customer can cancel the order or wait until the product is available again. If H.O.P.S. is not able to deliver the ordered product within the agreed period, it will inform the customer about this, who is obliged to leave a subsequent reasonable period for the fulfillment of the sales contract.

If the customer does not pick up the product or refuses to pick up the product without a valid reason, H.O.P.S. reserves the right to demand compensation for handling, transport and other possible costs.

GENERAL INFORMATION

Before starting to use the website www.petrasatelier.com (further: website), users or customers are obliged to H.O.P.S. with headquarters in Đorđićeva ulica 6, HR10000 Zagreb, OIB: 88780305367 to familiarize yourself with the General Terms and Conditions of the website. If they have additional questions or ambiguities related to the General Terms of Business, they can contact the e-mail address info@petrasatelier.com.

By accessing the website or using any part of its content, the user accepts the General Terms and Conditions of the website www.petrasatelier.com as well as all other rules and conditions of use of the website in question and the services provided through it. Users agree not to use the website in a way that harms the authors or third parties and accept all risks of using the website and services. If the user does not agree with the above, he is obliged to stop using the website and the services provided through it.

The content of the website is protected by copyright. Changing, lending, selling, or distributing the content is possible only with the prior written permission of H.O.P.S.

H.O.P.S. enables the website to be used in the best possible way. This includes monitoring the operation of the server, expansion of capacity according to the number of users, support for users and elimination of possible errors and problems in the operation of the system. H.O.P.S. does not take responsibility for possible problems in the operation of the pages and services. H.O.P.S. cannot guarantee that use of the website will be uninterrupted or error-free. The user agrees that access to the website may sometimes be interrupted or temporarily unavailable.

Users use the website at their own risk. H.O.P.S. is in no way responsible for the damage that the user may suffer by using the website www.petrasatelier.com. The authors and other natural or legal persons involved in the creation, production and distribution of the www.petrasatelier.com website is not responsible for any damage resulting from the use or inability to use it.

H.O.P.S. reserves the right to disable access to the website www.petrasatelier.com to users in the event of an assessment that it is being used in an inappropriate manner. H.O.P.S. reserves the right to refuse access to the website www.petrasatelier.com to anyone, based on its own assessments. The user undertakes to use the website www.petrasatelier.com in a way that does not endanger resources and services in their entirety. Inappropriate use of the website www.petrasatelier.com is prohibited and results in termination of access to it.

The user is obliged to keep the information about his user account secret and is fully responsible for all damage caused by unauthorized use of his user account.

H.O.P.S. reserves the right to change or supplement the General Terms and Conditions at any time. Changes come into force on the day of publication on the website www.petrasatelier.com. Continued access to the website or use of any part of its content will be considered as consent to the modified or amended General Terms and Conditions. H.O.P.S. advises to periodically check the General Business Terms and Conditions in order to become familiar with possible changes.

H.O.P.S. reserves the right at any time and without prior notice to change, supplement or cancel any part of its business, which includes the website, or any of its parts, services, sub-sites or services provided through them. The right in question includes, but is not limited to, changing the time of availability, the content, the availability of new data, the method of transmission, as well as the right to access or use the website.

It is the user’s duty and obligation to use the website in accordance with positive regulations and general moral and ethical principles. H.O.P.S. has the right to control the content of the website at any time in order to ensure compliance with the General Terms and Conditions and positive regulations. Amendments to the General Terms and Conditions are valid immediately upon publication on the website www.petrasatelier.com.

MATERIAL DEFECTS

H.O.P.S. (further: the seller) is responsible for material defects of the product until the moment of transfer of risk to the buyer (the moment the item is handed over to the buyer or a third party designated by the buyer, who is not the carrier), regardless of whether the material defect was known to it. Also, the same applies for those material defects that appear after the transfer of risk to the customer if they are the result of a cause that existed before that. It is assumed that a defect that appeared within six months of the transfer of risk to the buyer existed at the time of the transfer of risk, unless the seller proves otherwise, or the contrary arises from the nature of the matter or the nature of the defect. There is a disadvantage:

  1. if the thing does not have the necessary properties for its regular use or for trade,
  2. if the thing does not have the necessary properties for the special use for which the buyer is acquiring it, and which was known to the seller or should have been known to him,
  3. if the thing does not have properties and characteristics that are explicitly or tacitly contracted, that is, prescribed,
  4. when the seller has handed over a thing that is not equal to the sample or model, unless the sample or model is shown only for information,
  5. if the thing does not have properties that normally exist in other things of the same type and which the buyer could reasonably expect according to the nature of the thing, especially considering the public statements of the seller, manufacturer and their representatives about the properties of the thing (advertisements, labeling of things, etc.),
  6. if the item is improperly assembled, provided that the assembly service is included in the fulfillment of the sales contract,
  7. if improper assembly is the result of deficiencies in the assembly instructions.

The consumer is obliged to inform the seller about the existence of visible defects within two months from the day he discovered the defect, and no later than two years from the transfer of risk to the consumer.

When, after receiving the item by the buyer, it turns out that the item has a defect that could not be detected during a normal inspection when taking over the item, the buyer is obliged, under threat of loss of rights, to notify the seller of this defect within two months from the day the defect discovered.

The seller is not responsible for defects that appear after two years have passed since the item was handed over. The rights of the buyer who timely informed the seller about the existence of a deficiency expire after the expiration of two years, counting from the day of sending the notification to the seller, unless the buyer was prevented from realizing them due to the seller’s fraud.

If the existence of a material deficiency is determined, the seller may have one of the following obligations, all in accordance with the rules of the Obligations Act:

  1. elimination of deficiency
  2. delivery of another product without defects
  3. price reduction
  4. termination of the contract

Rights based on material lack of property are regulated by the Law on Obligations.

When the buyer is a legal entity, the rules on material deficiency prescribed by the Law on Obligations apply to him, especially in the part where material deficiency for legal entities is regulated differently than stated here in the General Terms and Conditions, then the Law on Obligations applies.

RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT

The consumer can unilaterally terminate the contract within 14 days without giving a reason.

The period of 14 days begins to run from the day when the product is handed over to the consumer or a third party designated by the consumer, who is not the carrier.

If the consumer orders several pieces of products in one order that should be delivered separately, that is, if it is a question of goods that are delivered in several pieces or in several shipments, the 14-day period begins to run from the day when the consumer or a third party specified by the consumer, and which is not the carrier, handed over the last piece or the last shipment of the product.

If a regular delivery of goods is contracted for a certain period, the 14-day period begins on the day when the first piece or the first shipment of the product is handed over to the consumer or a third person designated by the consumer, who is not the carrier.

If the consumer is not informed about the right to terminate the contract, the right of the consumer to unilaterally terminate the contract ends after 12 months from the expiration of the 14-day period.

If the seller has provided the consumer with a notice of the right to terminate the contract within 12 months, the right to unilaterally terminate the contract ends at the end of the 14-day period from when the consumer received that notice.

In order for the consumer to be able to exercise the right to unilaterally terminate the contract, he must notify the seller of his decision to unilaterally terminate the contract before the expiry of the 14-day period by an unequivocal statement sent by post to the address H.O.P.S., Đorđićeva ulica 6, HR10000 Zagreb or by electronic mail to e-mail info@petrasatelier.com, in which he will state his first and last name, address, telephone number, fax number or e-mail address, and the consumer can, at his own choice, use the example of the form for unilateral termination of the contract attached below. Confirmation of receipt of the declaration of unilateral termination of the contract will be delivered by the seller to the consumer without delay, by e-mail.

In case of termination of the contract, each party is obliged to return to the other party what it received because of the contract. Except when the seller has offered to collect the goods returned by the consumer himself, the seller must return the payment only after the goods have been returned to him, that is, after the consumer has provided him with proof that he sent the goods back to the seller, if the consumer was informed of this before receipt goods. The seller is not obliged to refund additional costs resulting from the consumer’s explicit choice of the type of transport which is different from the cheapest type of standard transport offered by the seller. The seller must refund the amount paid using the same means of payment used by the consumer when paying unless the consumer expressly agrees to another means of payment and assuming that the consumer is not obliged to pay any additional costs for such a refund.

Unless the seller has offered to pick up the goods returned by the consumer himself, the consumer must return the goods without delay and no later than within 14 days from when he informed the seller of his decision to terminate the contract.

It is considered that the consumer has fulfilled his obligation to return the goods on time if he sends the goods or hands them over to the seller or a person authorized by the seller to receive the goods before the expiry of the deadline.

All direct costs of product return are the responsibility of the consumer.
The consumer is responsible for any reduction in the value of the goods that is the result of handling the goods other than that which was necessary to determine the nature, characteristics, and functionality of the product.
In order for the consumer to determine the nature, features and functionality of the goods, he can handle the goods and inspect the goods exclusively in the way that is customary when buying goods at the seller’s premises.

During the period in which the consumer exercises the right of return, he must store the goods with due care, that is, he must behave as a particularly careful and conscientious person. In the event of a decrease in the value of the product as a result of handling the product, the seller will be charged from the amount of the purchase price received in the proportion of the decrease in the value of the goods according to his own assessment, taking into account the objective criteria of each individual case.

To make it easier for the consumer to draw up a written termination of the contract, below is an information form for unilateral termination of the contract that can be filled out and sent to the address of the seller (H.O.P.S., Đorđićeva ulica 6, HR10000 Zagreb) or by e-mail to the e-mail address info@petrasatelier.com. The termination of the contract can be completed by the consumer by clicking on the link indicated above.

The right to terminate the sales contract is not allowed in the following cases when:

  1. the subject of the contract is goods that are made according to the consumer’s specifications or that are clearly adapted to the consumer
  2. the subject of the contract is easily perishable goods or goods that quickly expire
  3. the subject of the contract is sealed goods that are not suitable for return due to health or hygiene reasons, if they were unsealed after delivery
  4. the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery

When the customer is a legal entity, the section of these General Terms and Conditions entitled “Right to unilateral termination of the contract” does not apply to him. The Law on Obligatory Relations and the Law on Electronic Commerce apply to legal entities.

NOTICE ON THE MANNER OF WRITTEN COMPLAINT BY THE CONSUMER

All complaints in accordance with Article 10 of the Consumer Protection Act (Official Gazette 41/2014) can be sent by mail to the address H.O.P.S., Đorđićeva ulica 6, HR10000 Zagreb, by e-mail to the e-mail address info@petrasatelier.com or handed in at the office of the seller at H.O.P.S. Đorđićeva Street 6, HR10000 Zagreb.

In order to give the consumer H.O.P.S. responded to a written complaint that was not sent by e-mail, consumers are asked to provide accurate information about their first and last name and the address to which the response will be delivered. Response to consumer complaint H.O.P.S. by law, it must be given in writing no later than 15 days after receiving the complaint.

In case of any dispute, H.O.P.S. and the consumer will resolve the dispute amicably, and if this is not possible, the jurisdiction is the Municipal Court in Split, Permanent Service in Makarska, with the application of Croatian law. The resolution of disputes is possible before the Court of Honor of the HGK or other centers for conciliation.

Consumer disputes can be resolved through the ODR platform of the European Commission https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR.

If the consumer accepts the General Terms and Conditions and the pre-contractual notices, he also accepts all other conditions listed on the website www.petrasatelier.com and all other provisions listed on that website. If the consumer does not agree with any part of the pre-contractual notice or the General Terms and Conditions, please do not use the website www.petrasatelier.com and do not enter into a sales contract.

H.O.P.S. reserves the right to change these General Terms and Conditions and all rules without prior notice. The general business conditions are in accordance with the laws of the Republic of Croatia.

If the buyer is a legal entity, the General Terms and Conditions apply to him in the part that describes the object and price of the sale, confirmation of the concluded contract, identity of the seller, method of payment, delivery of goods, address for sending complaints and the purchase process itself, and applies to everything else The Law on Obligatory Relations and the Law on Electronic Commerce.

If the buyer is a legal entity, the rules on consumer protection prescribed by the Consumer Protection Act do not apply to him.

The rules on written consumer complaints do not apply to legal entities, to which the Law on Obligatory Relations and the Law on Electronic Commerce apply.

Download the form for unilateral termination of the contract

WARRANTY AND SERVICE TERMS

If a particular product has a warranty or is subject to service conditions, the same is highlighted in the description of that product. The rights from the warranty certificate can only be used with the presentation of the warranty certificate and invoice, and for the duration of the warranty period.

GENERAL TERMS OF PROTECTION OF PERSONAL DATA

GENERAL PROVISIONS

The general terms of protection of personal data refer to personal data found on the website and processed using the website www.petrasatelier.com, that is, collected and stored by the manager of the personal data collection H.O.P.S. with headquarters in Zagreb, Đorđićeva 6, HR10000 Zagreb,
OIB: 88780305367, from the user of a natural person as a respondent. H.O.P.S. collects personal data for the purpose of entering into and fulfilling sales contracts, records of completed customer orders, unique user identification, business analysis, marketing, implementation of the reward system, product delivery, preparation of documentation related to sales, technical support and payment authorization via credit and debit cards.

H.O.P.S. as a service provider of the website www.petrasatelier.com is committed to protecting privacy and personal data. Users are asked to read the General Terms and Conditions to better understand what information H.O.P.S. collects and how and for what purposes it uses them.

If the user has any questions related to the protection of personal data, he can contact directly H.O.P.S. to the e-mail address info@petrasatelier.com.

Users are asked to carefully read the General Terms of Personal Data Protection. By providing personal data via the website www.petrasatelier.com and agreeing to the General Terms of Business via the website www.petrasatelier.com, the user confirms that he has read, understood and agrees with the General Terms of Personal Data Protection and consents to the collection , processing and use of their personal data in accordance with the General Terms and Conditions of Business and the General Terms and Conditions for the Protection of Personal Data.

If the user does not agree with the General Terms and Conditions, he is obliged to leave and not use the website www.petrasatelier.com.

The General Terms and Conditions of the website www.petrasatelier.com apply to all matters not specifically regulated by the General Terms of Personal Data Protection.

CHANGES TO THE GENERAL TERMS OF PROTECTION OF PERSONAL DATA

H.O.P.S. may amend or supplement the General Terms of Personal Data Protection at any time by publishing the amended text on the website www.petrasatelier.com. Amendments to the General Terms of Personal Data Protection come into force immediately upon publication on the website www.petrasatelier.com.

The user as a respondent is responsible and obliged to review and study the applicable General Terms of Personal Data Protection, which are available on the website www.petrasatelier.com, before each provision of personal data.

PERSONAL DATA PROCESSED AND USE OF PERSONAL DATA

On the website www.petrasatelier.com H.O.P.S. collects the following personal data of respondents: first and last name, phone number, address, e-mail address, product shipping address, billing address, postal code.

They may have access to personal data of users, in the performance of their scope of work related to sales contracts that customers conclude with H.O.P.S. the following persons:

  1. H.O.P.S. Đorđićeva 6, 10000 Zagreb
  2. Stefanostis j.d.o.o. Svačićeva ulica 10, Zagreb, Croatia, OIB: 67460472730
  3. OVERSEAS TRADE CoLtd d.o.o. for trade and services, Hrvatski Leskovac, Zastavnice 38a, OIB 19407280555
  4. General Logistics Systems d.o.o. Croatia, Popovec-Sesvete, Varaždinska 116, OIB 88360795357
  5. HP – Hrvatska pošta d.d., Zagreb, Jurišićeva 1, OIB 87311810356

The manager of the collection of personal data is H.O.P.S..

The manager of the collection of personal data for each collection of personal data that he manages, establishes, and maintains records containing basic information about the collection, and in particular the following:

  1. name of the collection,
  2. name, i.e. personal name of the head of the collection and his headquarters, i.e. address,
  3. purpose of processing,
  4. legal basis for the establishment of the data collection,
  5. categories of persons to whom the data refer,
  6. types of data contained in the database,
  7. method of data collection and storage,
  8. time period of storage and use of data,
  9. personal name, that is, the name of the recipient of the collection, his address, that is, the headquarters
  10. indication of entering or exiting data from the Republic of Croatia with an indication of the country, or international organization and foreign of the recipient of personal data and the purpose for that input or output is prescribed by an international agreement, law or other regulation, or by the written consent of the person to whom the data refer,
  11. an indication of the measures taken to protect personal data.

The personal data protection officer is:

Petra Horvat Sudar

Personal data in personal data collections are adequately protected against accidental or intentional misuse, destruction, loss, unauthorized changes or access.

The manager of the collection of personal data has taken technical, personnel and organizational measures to protect personal data that are necessary to protect personal data from accidental loss or destruction and from unauthorized access, unauthorized change, unauthorized publication, and any other misuse, and has determined the obligation of persons who data processing employees to sign a confidentiality statement.

The user of the website www.petrasatelier.com has the right to receive information about the collection and processing of his personal data from the manager of the collection of personal data. The manager of the collection of personal data will deliver, no later than 30 days from the submission of the request to each user of the website www.petrasatelier.com at his request, or at the request of his legal representatives or attorneys:

  1. give a confirmation about whether personal data related to him are processed or not,
  2. provide a notification in an understandable form about the data relating to him whose processing is in progress and about the source of this data,
  3. enable access to the records of the collection of personal data and access to the personal data contained in the collection of personal data relating to him and their copying,
  4. submit extracts, confirmations or printouts of personal data contained in the collection of personal data relating to him, which must also contain an indication of the purpose and legal basis for the collection, processing, and use of such data,
  5.  submit a printout of information about who and for what purposes and on what legal basis received personal data relating to him for use,
  6. provide information about the logic of any automatic data processing that applies to him.

The manager of the collection of personal data is obliged, at the request of the user of the website www.petrasatelier.com, i.e. his legal representatives or attorneys, to supplement, change or delete personal data if the data is incomplete, incorrect, or out of date.

Regardless of the request of the user of the website www.petrasatelier.com, if the manager of the collection of personal data determines that the personal data are incomplete, incorrect, or out of date, he will complete or change them himself.

The manager of the personal data collection is obliged to notify the person to whom the personal data relates and the recipients of the personal data no later than within 30 days of the addition, modification, or deletion of personal data.

When the user engages in certain activities on the website www.petrasatelier.com, such as opening a user account, using the online store, filling out surveys, comments, publishing content, participating in contests or sweepstakes, sending feedback, requesting information about services, responding to a job advertisement, H.O.P.S. may ask the user to provide certain additional personal data. In this case, before providing additional personal data, the user is obliged to study the General Terms of Personal Data Protection and agree to their application in relation to additional data.

Depending on the types of activities, some of the requested data are defined as mandatory and some as voluntary. If the user does not provide mandatory data for an activity that requires it, the user will not be allowed to participate in that activity.

H.O.P.S. collects and uses personal data to enable users to use services and activities via the website www.petrasatelier.com, to improve the operation of the website www.petrasatelier.com, to create a database of users for the purpose of improving the service and/or marketing, to contact users for the purpose of delivering marketing information, improved advertising and promotional activities and analyzed the use of the website www.petrasatelier.com. Also, personal data can be used to solve problems, perform administrative tasks, and establish contact with users.

By providing personal data and accepting the General Terms of Personal Data Protection, the user agrees that H.O.P.S. and persons listed in these General Terms and Conditions, inform about their promotional activities, products, and services.

PROVIDING PERSONAL DATA

By providing personal data based on the General Terms of Personal Data Protection, the user agrees that his personal data will be used by H.O.P.S. makes available to persons associated with H.O.P.S. for the purpose of marketing, conducting marketing and promotional activities and delivering marketing notifications.

Any other provision of personal data to third parties may be carried out exclusively in accordance with the legal regulations governing the protection of personal data.

ADDITIONS AND CORRECTIONS OF PERSONAL DATA

H.O.P.S. considers that every respondent should have the possibility to ensure the accuracy, completeness and updating of their personal data. If the user believes that his personal data is incomplete, incorrect, or not updated, he can contact H.O.P.S. by sending an e-mail to info@petrasatelier.com and request the appropriate addition, modification or deletion of personal data.

H.O.P.S. recommends users to update their personal data as soon as possible if their personal data changes. Also, users can request deletion or removal of user account information.

DATA PROTECTION

H.O.P.S. takes the protection of personal data very seriously and has taken various precautionary measures to protect the personal data of users. The user can access personal data on the website www.petrasatelier.com using a password and e-mail address.

CONFIDENTIALITY OF THIRD-PARTY DATA

The general terms of protection of personal data refer only to the use and use of data that H.O.P.S. collected from respondents. Other websites that can be accessed via the website www.petrasatelier.com have their own statements about confidentiality and data collection and ways of their use and publication. If the user visits one or more other websites through the website www.petrasatelier.com, H.O.P.S. recommends users to review the privacy statement of that site. H.O.P.S. is not responsible for the ways and conditions of work of third parties.

OTHER DATA

In addition to personal data, H.O.P.S. may ask the user for other data that cannot be identified and are not considered personal data (for example, data about how to use the site, computer, internet server, preferences, hobbies, interests, activities), which H.O.P.S. enables better quality, more precise and more personal selection of data for users, improvement of the website and additional guidance and adaptation of its content to users. Based on this data, H.O.P.S. learns information about which contents are most popular among which users.

USER PRIVACY

According to European Union law, H.O.P.S. informs users that the website www.petrasatelier.com uses cookies in order to ensure the highest quality of service.

Cookies in the user’s browser enable H.O.P.S. to ensure the operation of all functions of the internet portal, to adapt certain contents specifically for individual users and constantly improve the internet portal by analyzing visits.

How cookies are stored can be adjusted by the user in the browser settings. In order to improve the web portal browsing experience, H.O.P.S. must save a small amount of information (cookies) on the user’s computer. Over 90% of all websites use this practice, but according to the regulations of the European Union from 03.25.2011. H.O.P.S. it is mandatory to ask for the user’s consent before saving cookies. By using the website www.petrasatelier.com, the user agrees to the use of cookies. By blocking cookies, the user can still browse the website, but some of its features may be unavailable.

WHAT IS A COOKIE?

A cookie is information saved on the user’s computer by the website he visited. Cookies usually store user preferences, preferences for a website, such as preferred language or address. Later, when the user opens the same web page again, the internet browser sends back the cookies that belong to that page. The above enables H.O.P.S. to display information tailored to the needs of each individual user.

Cookies can store a wide range of information including personal information (such as a user’s name or email address). However, this information can only be saved if the user allows it – websites cannot gain access to information for which the user has not given permission and cannot access other files on the user’s computer. The default activities of saving and sending cookies are not visible to users. However, the user can change his internet browser settings in such a way that he can choose for himself whether he wants to approve or reject the requests to save cookies in such a way as to delete saved cookies automatically when closing the internet browser and the like.

STATEMENT OF CONVERSION

Prices in other currencies (for users outside the Republic of Croatia) Payment is always made in euros (EUR). The amount that will be charged to your credit card is obtained by converting the euro into your currency according to the current exchange rate of the Croatian National Bank (HNB). When debiting your credit card, the same amount is converted into your currency according to the exchange rate of the credit card service provider with which you paid. As a result of currency conversion, there may be a slight deviation in the price from the one indicated on our website.

ONLINE PAYMENT SECURITY STATEMENT

We are in the WSPay payment system, you can choose the installment number. The WSPay system uses the most up-to-date anti-abuse technologies and security procedures of the highest standards. The exchange of sensitive data between the system that performs the online payment, and the authorization centers of card houses is performed using a network that is completely protected against unauthorized access. Your sensitive credit card information is submitted online directly to the authorization center.

User Privacy Notice

H.O.P.S.  takes data protection and privacy very seriously. We collect only relevant and necessary data to accomplish the specified purpose and to meet our obligations. Our buyers are informed about the way the collected data is used, moreover, they can control and determine how their personal data is used. Buyers can also decide whether they want their name removed from the list used for marketing campaigns.

All user personal data is kept strictly confidential. It is available only to employees who require such data to perform their work tasks. All employees of [POINT OF SALE] and business partners are obliged to demonstrate that their activities are compliant with the Data Protection Principles.

Statement about the Protection of Personal Data Transfer

Data protection pursuant to the General Data Protection Regulation of the European Parliament and the Council no. 2016/679- Regulation and implementation of the GDPR

Monri WSPay, being the processor of authorization and payment made by credit cards, uses personal data as the processor pursuant to the General Data Protection Regulation of the European Parliament and the Council no. 2016/679, and compliant with PCI DSS Level 1 Regulations for data transfers.

Monri WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.

Personal data used for the purposes of authorization and payment are deemed to be confidential data.

The following customer’s personal data are necessary to fulfil the Agreement (authorization and payment):

  • Name and Surname
  • E-mail
  • Telephone number
  • Address
  • City
  • Post Code
  • Country
  • Type of credit card
  • Credit card number
  • Expiry date (credit card)
  • CVV number for credit card

Monri WSPay does not process or use these personal data except for the purpose of fulfilling the Agreement, the authorization and the payment.

Monri WSPay ensures to meet the requirements determined by applicable personal data protection regulations, for the processors of personal data, especially taking all necessary technical, organizational or security measures confirmed by PCI DSS Level 1 certificate.

Monri WSPay Usage Statement

www.petrasatelier.com uses Monri WSPay for online payments.

Monri WSPay is a secure system for online payments, real time credit and debit card payments, and other payment methods. Monri WSPay ensures the buyer and the merchant with the secure card data entry and transfer, which is also confirmed by PCI DSS certificate. Monri WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.